Interpretation

Interpreters work in real time, transforming spoken language and cultural nuances instantly. They are vital for face-to-face or telephonic/video communication. Translators, on the other hand, focus on written content, ensuring accuracy and cultural relevance in documents. If you need translation services instead, visit our translation services page.

Argo Translation works with certified and highly qualified interpreters with at least 2 years of experience and 40 hours of completed training. All interpreters pass our rigorous credentialing process, including a healthcare interpreting assessment. Many have a bachelor's degree, national certifications, and formal training.

When connecting interpreters for legal matters, our agents use the following system when looking through our on-call list:

1. First, our agents will search for an interpreter listed as ‘Certified.’ Being listed as ‘Certified’ in our system means that they passed a written and oral exam with the state, and these interpreters are certified to take legal calls. 

2. If no ‘Certified’ interpreters are listed, our agents will then search for an interpreter listed as ‘Professionally Qualified.’ Professionally Qualified means that they have gone through some portion of the test to become certified. However, they have not finished the process, or a court certification test is not available in their language/state.

3. If there aren’t any ‘Certified’ or ‘Professionally Qualified’ interpreters available, our agent will then connect an interpreter that is listed as ‘Language Skilled.’ In our system, Language Skilled means that the interpreters are comfortable taking legal calls but not court-certified/qualified. These interpreters have not taken any portion of the certification but are comfortable taking legal calls.

At this time, we do not offer in-person interpretation. However, we provide Video Remote Interpretation (VRI) and Telephone Interpretation (TI) services to meet your needs effectively. These options ensure you receive timely and accurate interpretation without the need for an interpreter to be physically present.

No, our service is designed for businesses, schools, medical facilities, and community services that provide communication access to their customers, parents, patients, and clients in their preferred language. We offer a low monthly minimum of $50.00 with no start-up fees.

The Argo Translation Customer Portal is a gateway for your company to find specific calls in your call history, download reports of telephonic interpretation call data 30 minutes after a call is made, review billing information, and pay invoices. To see how the portal can streamline your workflow, watch our video on ACP.

Yes, information is kept confidential, and calls are recorded for internal QA purposes only. Our interpreters are certified in HIPAA compliance, ensuring strict privacy, security, and confidentiality. We do not provide call recordings to clients on demand, but customers can request that calls not be recorded. Call recordings are retained for 90 days before being securely deleted.

We offer a secure online portal that provides access to on-screen interpreters, allowing your meeting participants to see crucial facial expressions, head positions, and body language. ASL and Spanish interpreters are available 24/7, while interpreters for other languages are available during business hours.  For a complete list of available languages, view our VRI language list. Note that we do not use Zoom, Teams, or other video platforms at this time.