IBM needed to measure customer satisfaction across all global markets to determine proper product positioning. The challenge was massive: creating a worldwide network of interpreters covering 48 different languages while providing daily survey data updates to support critical business decisions.
IBM partnered with Argo Translation for a comprehensive solution, including:
Global interpreter network coordination
Custom technology platform development
Streamlined survey execution and reporting
Argo Translation's tailored system enables hundreds of annual surveys with instant access to real-time data across all required languages. Download our case study to discover the specific technical solutions and processes that transformed IBM's global customer feedback capabilities.
