IBM

Translate – Interpret – Network Creation

6,000+

Cases Handled

↓23%

Days Open Per Case

↓19%

Cost Per Case

Challenge

As one of the world’s leading tech innovators, IBM depends on customer input and feedback to determine proper positioning for global product success. Argo was tasked with creating a worldwide network of interpreters to help measure the company’s customer satisfaction. To cover all possible regions, the network would need to be able to translate into 48 different languages.

Solution

The team at Argo specially designed and built a custom client portal that would allow IBM team members to access real-time survey results and analysis. The portal also contained in-depth reporting and search functionality which allowed for the monitoring of historical survey information. With the establishment of the interpreter network, Argo and the IBM team can perform hundreds of surveys a year in all 48 languages required.

“Project information and requirements were submitted from all over the globe. Argo was able to work as an extension of our efforts to verify this information throughout the world with no exceptions. They did so in a very professional manner. Our process for delivering the findings was detailed and they followed it precisely.”
Cory Catterall, Director of Account Management
IBM