Certified translation for manufacturing clients relies very heavily on proven quality management systems. Typically, manufacturers have strict Standard Operating Procedures (SOP) relative to all aspects of their production workflows, including translation.
ISO registration provides a framework for customers to evaluate the processes of their vendors. The ISO registrations you typically find with translation service firms are ISO 9001:2015, ISO 17100:2015 and ISO 13485:2016. You can read more about the differences between the three registrations in the infographic in this article.
The ISO 17100 is the only registration specifically related to the core processes of translation and translation service providers. The ISO 9001:2015 standard relates to all types of organizations while the ISO 13485:2016 is specific to medical device manufacturers and related services.
Pursuing ISO registration helps a company to set up a formal quality management system via proper documentation of all the processes required to reduce errors and rework. The benefits apply to manufacturers and service companies. Some of the benefits derived by companies with ISO registrations are:
- Shows a commitment to quality to all of your clients and employees
- Increase in customer satisfaction
- Helps to meet legal and regulatory requirements
- Improves the efficiency of your organization (process control)
- Helps your team adopt the idea of continual improvement
- Increase sales and profit margin
- Decreases the amount of re-work in your organization
- review their Quality Assurance Manual (QAM)
- ask for a summary of their internal audit (you can review a summary of ours here)
- ask what Key Performance Indicators (KPI’s) the company uses to measure the effectiveness of their quality program